Terms & Conditions

Last updated: December 30, 2025

Welcome to Palettee! These Terms & Conditions govern your use of our website and the purchase of products from our online store. By accessing or using our website, you agree to comply with and be bound by these Terms. Please read them carefully before placing an order.

General Information

Palettee operates this website to sell Stained Glass Suncatchers and related products. We reserve the right to update or modify these Terms at any time. Continued use of the website after any changes indicates acceptance of the updated Terms.

Orders and Payment

All orders must be placed through our website and are subject to acceptance by Palettee. Customers must provide accurate, complete, and current information, including name, address, email, and payment details. Payments are processed securely via Shopify Payments, PayPal, and other authorized payment processors. Customers may pay via credit/debit card or PayPal. Payment in full is required at the time of purchase. Prices are listed in USD and may change without notice. We reserve the right to cancel or refuse any order for reasons including payment verification failure, suspected fraud, or errors in product description or pricing.

Shipping and Delivery

Orders are shipped internationally. Shipping costs and estimated delivery times depend on the customer’s location. Delivery times are estimated and may vary due to customs processing, carrier delays, or other unforeseen circumstances. Once an order is shipped, the risk of loss or damage passes to the customer. Customers should ensure that the shipping address provided is accurate. For more details, please refer to our Shipping Policy.

Refunds and Returns

Refunds are available only for defective, damaged, or incorrect items, in accordance with our Return & Refund Policy. Change-of-mind returns or exchanges are not accepted. Customers must provide proof of purchase and evidence of the issue, such as photos or videos, to request a refund.

Intellectual Property

All content on this website, including images, product designs, text, logos, and other creative elements, is the exclusive property of Palettee and protected by copyright, trademark, and other intellectual property laws. Unauthorized copying, reproduction, distribution, or commercial use of our content is strictly prohibited. Customers may use our content only for personal, non-commercial purposes. Please refer to our Intellectual Property Notice for further information.

Limitation of Liability

Palettee is not liable for any indirect, incidental, or consequential damages arising from the use of the website, including loss of data or profits. We make every effort to ensure product descriptions and images are accurate, but we do not guarantee they are error-free. We are not responsible for any issues arising from third-party websites linked from our site.

Customer Responsibilities

Customers agree to provide accurate information and comply with all applicable laws. Customers must not misuse the website, interfere with its operation, or attempt to gain unauthorized access to accounts, systems, or data. Customers agree not to reproduce, sell, or distribute products or designs from our website without explicit permission.

Privacy and Data Protection

Your use of the website is subject to our Privacy Policy, which explains how we collect, use, and protect personal information. Payments are processed securely via Shopify Payments and PayPal, and we do not store your credit or debit card information on our servers.

Analytics and Marketing Tools

We may use tools such as Google Analytics, Meta Pixel, Klaviyo, and Mailchimp to monitor website performance, understand user behavior, and send marketing communications. Shopify’s security and risk system helps detect and prevent unauthorized or fraudulent activity, ensuring the safety of customers and the business.

Links to Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the content, privacy policies, or practices of these external sites. Customers are encouraged to review the privacy policies and terms of use of these third-party sites.

Governing Law and Dispute Resolution

These Terms are governed by the laws of California, United States. Any disputes arising from the use of the website or purchases shall first be resolved through negotiation in good faith. If unresolved, disputes may be submitted to the competent courts in
Daly City, California, United States.

Force Majeure

Palettee is not liable for delays or failures caused by events beyond our reasonable control, including natural disasters, strikes, or shipping disruptions.

Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

Updates to These Terms

We may update these Terms & Conditions periodically. Updated Terms will be posted on this page with a revised “Last Updated” date. Continued use of the website indicates acceptance of these changes.

Contact Us

For any questions regarding these Terms & Conditions or our services, please contact us at support@palettee.com.